Refund Policy

At Emma Furniture Limited, we adhere to industry standards and merchant compliance guidelines to ensure fair and transparent transactions with our clients. Below is our refund policy:

1. Eligible Refund Time:
– Clients are eligible for a refund within 30 days of the service completion date.
– Refund requests made after this period may not be accommodated.

2. Unsatisfactory Refund:
– If you are unsatisfied with our service for any reason, please reach out to us within the eligible refund time to initiate the refund process.
– Refunds are subject to the discretion of our management team and will be considered on a case-by-case basis.

3. Refund Process:
– To request a refund, please contact our customer service team at support@refurblife.co.uk
– Provide details of the service rendered and reasons for the refund request.
– Our team will review your request and respond within 14days with further instructions, including any necessary documentation.

4. Non-Refundable Services:
– Consultation fees and design services are non-refundable.
– Any expenses incurred during the consultation or design phase are non-refundable.

5. Exchanges:
– If you are not satisfied with the initial service provided, we are happy to discuss alternatives or adjustments to meet your needs.

6. Cancellation Policy:
– Service appointments may be cancelled or rescheduled up to 48 hours prior to the scheduled time without penalty.
– Cancellations made within 48 hours of the appointment may be subject to a cancellation fee as outlined in our pricing agreement.

7. Damaged or Defective Services:
– In the rare event that our service does not meet your expectations or is found to be defective, please notify us immediately.
– We will work with you to rectify the situation or issue a refund if necessary.

8. Contact Us:
– If you have any questions about our refund policy or wish to initiate a refund request, please contact our customer service team at support@refurblife.co.uk.